SemanticBits is on the lookout for a dynamic individual to take the reins as a Project Manager in their Customer Experience delivery team. This role involves the critical task of realizing a product vision and ensuring the successful execution of the iQIES project, supporting the Centers for Medicare and Medicaid Services (CMS).

Role and Responsibilities:

The chosen candidate will have the opportunity to manage a range of tasks including project management, team leadership, and stakeholder engagement. The key responsibilities include:

• Managing Work Execution: Oversee the planning, execution, and delivery of all tasks performed by a stable team. This encompasses defining project charters, developing project structures, and ensuring proper operations turnover.
• Team Building: Lead and build high-performing teams, fostering strong relationships with colleagues, stakeholders, vendors, customers, and team members.
• Continuous Improvement: Facilitate growth plans for the team in various domains such as Operational Excellence, User Experience, and the use of Customer Insights.
• Stakeholder Engagement: Engage with stakeholders to provide accurate progress reports, communicate risks, successes, and failures.
• Collaboration: Maintain a close working relationship with internal product owners, the scrum team, and other stakeholders, including product end users.
• Sprint Management: Lead working sessions to discuss scope, schedule, and requirements with product owners and assist Development Product Owners with prioritization, risk management, and scope.
• Agile Execution: Manage lightweight, living planning documents, like an Agile Product Roadmap, and conduct Scrum ceremonies such as Backlog Grooming, Sprint Reviews, and other Sprint/ART related events.
• Scrum Principles: Ensure development teams work toward the core Scrum principles of collaboration, prioritization, team accountability, and visibility. Establish a shared product vision across development teams and product owners, leading CX execution within a Scaled Agile Framework (SAFe).

Basic Qualifications:

• Bachelor’s degree required, master’s degree preferred, and highly correlated certifications desired.
• A minimum of three (3) years’ experience as a Project Manager, Scrum Master, Product Owner, or Product Manager for a software development team.
• Must be able to obtain and maintain a Public Trust clearance.
• Must reside in the US, be authorized to work in the US, and work must be performed in the US.
• Must have lived in the United States 3 of the last 5 years (required by federal government for the position).

Professional Skills:

• Hands-on experience managing the workload of one or more Scrum teams in various contexts.
• Continual education in Scrum, including training, conferences, user groups, or self-study.
• Knowledge of other Agile methodologies like Kanban.
• Experience with Agile techniques: User Stories, TDD, BDD, Continuous Integration, Continuous Testing, Continuous Delivery, Automated Testing.
• Expertise with JIRA, Confluence, and the Atlassian suite.
• Experience using JIRA’s Agile performance metrics to drive accountability and continuous improvement.
• Knowledge of the Human Centered Design approach for developing digital services.
• Excellent written and verbal communication skills.
• High-level team facilitation, conflict resolution, best practice implementation, team empowerment, and transparency.

Preferred Qualifications:

• Experience working in the healthcare industry.
• Federal Government contracting work experience.
• Prior experience working remotely full-time.
• First-level Scrum Master certification (PSM I, CSM) preferred.

Job Location:

This position requires work to be performed in the United States, and ICF closely monitors employee work locations to comply with federal regulations.

Working at ICF:

ICF is a global advisory and technology services provider that combines expertise with cutting-edge technology to help clients tackle complex challenges and shape the future. They are dedicated to creating an inclusive workplace where everyone can thrive.

Pay Range:

The final pay for this position is influenced by factors like work experience, skills, certifications, geographic location, and contract provisions. The pay range for this position is $68,325.00 – $116,152.00.

In the pursuit of an inclusive and diverse workforce, ICF encourages applications from individuals regardless of their race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. For reasonable accommodations during the application process, reach out to icfcareercenter@icf.com. Your information will be treated confidentially and used solely for providing reasonable accommodations.

APPLY NOW