Are you a seasoned professional in the hospitality industry with a passion for excellence? Mathills Services Limited is seeking a skilled Hotel Manager to lead our team in Imo.

Job Summary:

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 3 years

Responsibilities:

• Manage day-to-day operations, ensuring quality standards and exceeding customer expectations.
• Develop and achieve the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Ensure ongoing profitability by meeting and exceeding revenue and guest satisfaction targets.
• Set specific goals and plans to prioritize and organize work effectively.
• Lead the Front Office team to drive guest satisfaction and financial results.
• Conduct department meetings and communicate clear goals consistently.
• Review staffing levels to meet service, operational, and financial objectives.
• Manage department expenses to achieve or exceed budgeted goals.
• Lead and influence others through interpersonal and communication skills.
• Ensure compliance with hotel policies, standards, and procedures.
• Provide exceptional service to enhance customer satisfaction and retention.
• Mentor and coach team members to improve knowledge and skills.
• Establish challenging yet achievable goals to guide operations and performance.

Education and Work Experience:

• Minimum of 3 years’ experience in the hospitality industry, including 1 year as Hotel General Manager.
• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field.
• Additional hospitality certifications are advantageous.

Requirements:

• Proficient in hospitality standards and attention to detail.
• Excellent communication and negotiation skills.
• Familiarity with hotel management software.
• Customer-focused with outstanding customer service skills.
• Effective leadership and team management abilities.
• Proficiency in Microsoft Office suites (Word, Excel, PowerPoint).

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